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Home > FAQ
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| Frequently Asked Questions |
Below are all of our Frequently Asked Questions.
To move more quickly to the topic you are interested in, select one of the following categories. |
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| Searching |
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| Room Types |
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What's
the difference between a Double room and a Twin room? |
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A
double room has one double bed. A twin room has two single beds. |
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We
have two small children, can we get extra beds in the room? |
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In
general one extra bed for one child is available at a minor additional charge.
We advise you to check the hotel page, or to send an email to customerservice@miahotels.net |
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| Pricing |
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Are
the rates on your website per person or per room? |
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All
rates on the MiaHotels website are per room per night, unless stated
differently. |
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Do
I pay a reservation fee? |
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No,
we will not charge you any reservation fee. |
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Is
breakfast included in the price? |
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In
general breakfast is not included. If it is included in the price it will be
mentioned. |
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Are
taxes included in the room rates? |
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Taxes
are included in the room rates, unless stated differently. |
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| Credit Cards and Payments |
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Why
does MiaHotels.net need my credit card details? |
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Your
credit card details are only required as a guarantee for the hotel in case you
don't arrive or cancel too late. This might result in a "no-show" charge
(generally the equivalent to one night stay) by the hotel. MiaHotels.net will
not charge your credit card. You will pay for your stay at the hotel. |
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I
do not have a credit card. Can I still book a room? |
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No,
even though your credit card is only used as a guarantee, you will need a
creditcard. |
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Is
it safe to fill in my credit card number? How secure is the MiaHotels
website? |
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Your
credit card information is sent to us through a secure server. We use the
latest, most secure technology available, which encrypts all your personal and
credit card details. The encryption method used is the industry standard "Secure
Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.
We also use a firewall which
protects our servers and network against unauthorized access. In the unlikely
event that your credit card were to be misused, we promise to reimburse you the
first 50 Euros on the cost. The credit card is obliged to pay the remainder. |
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How
do I pay the hotel bill? |
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You
pay the room bill in cash or by credit card at the hotel. |
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Which
credit cards may I use? |
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VISA,
MASTER CARD, AMERICAN EXPRESS; some hotels also accept Diners Club, JCB and
other local cards. |
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| Reservation Process |
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How
long will it take MiaHotels.net to process my booking? |
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When
you have made a booking from the BOOK NOW button, a confirmation email will be
sent to you within a couple of minutes.
The most common reason for not
getting a confirmation email is typing your email address incorrectly.
Therefore, please double check your email address before finalizing your
reservation. Also we have noticed that in some cases our confirmation email may
end up in your "spam inbox".
If you do not receive an email, please send an
email with the details of your reservation to customerservice@miahotels.net |
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Can
I book a hotel room by telephone or email? |
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Unfortunately,
we do NOT take bookings by telephone or email. But if you need assistance of any
sort you can always call us during office hours or send an email to customerservice@miahotels.net |
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How
do I know if my booking is confirmed? |
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As
soon as you have completed the booking, you will receive a confirmation email
with your booking number. Direct bookings are confirmed by email within a few
minutes. |
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I
have booked a hotel but I did not receive a confirmation by email. What do I
have to do? |
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When
you make a booking, please check your email address. If you do not receive an
email after you have completed the booking, it might be because your mailbox is
full, your spam filter settings are too strict or you did not spell your email
address correctly. If you do not receive an email after you have made a booking,
please send an email to customerservice@miahotels.net |
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How
many rooms can I book in one reservation? |
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A
maximum of 10 rooms can be booked in any one reservation. If you want to make a
reservation for more than 10 rooms, please send an email to customerservice@miahotels.net |
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| Hotel Policies and Facilites |
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What
are the check-in and check-out times of a hotel? |
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The
check-in and check-out times differ. You will find them on the general
information page of the hotel. If you are going to arrive late or very early, we
advise you to let the hotel know in advance using the Comments/Questions field
in the bookings form, or send a message to the hotel by using the link in your
confirmation email. |
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How
can I request an early check-in or late check-out time? |
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We
advise you to contact the hotel. You will find the contact details of the hotel
in your confirmation email. |
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How
do I find out if a hotel allows pets? |
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We
advise you to check the information concerning Hotel facilities at the general
hotel information page. |
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How
do I find out if a hotel has a certain facility, e.g. a lift? |
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You
can check this on the general information page of the hotel below the heading
Hotel Facilities. |
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What
do I do when I have a question about the room or hotel? |
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We
advise you to contact the hotel via the Remarks/ Questions field on the bookings
form, or send a message to us by using the link in your confirmation email. |
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| Cancellation |
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How
can I cancel or change my booking? |
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To
change your booking, first cancel the booking via the link provided in your
confirmation email and then you may make a new booking on our website. |
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Do
I pay a cancellation fee? |
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No,
MiaHotels will not charge you a cancellation fee. However, the
cancellation policy of the hotel may require that you cancel your booking in
advance. You will find the cancellation policy on the hotel page. |
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How
do I know that my booking has been cancelled? |
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After
you have cancelled a booking you will receive an email to confirm your
cancellation. |
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What
is the cancellation policy for a hotel? |
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Cancellation
policies differ per hotel. Should you need to cancel a reservation, please
cancel in time as failure to do so may result in a no-show charge. You will find
the cancellation policy of a specific hotel at the general information page of
the hotel. |
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| General |
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How
can I let you know comments or suggestions about the MiaHotels
website? |
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We
appreciate your feedback. Please do not hesitate to send any comments or
suggestions to info@miahotels.net |
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